About my TD Waterhouse account

When I first open my account at TD Waterhouse, I invest 4 000$ in it. I invest an extra 2 000$ not so long ago, for a total of 6 000$. I was planning to invest an extra 2 000$, so it will make a final 8 000$. But now, I do not know and I don’t know which direction I should take. And it’s all because of a stupid letter I receive from TD Waterhouse.

I also have that 7 000$ to invest for my RRSP, so starting next month, I will begin to save for that RRSP. I just hope to be able to save enough money to follow all my plans. I am getting better with my cold and since I was off this morning, I slept in and later on I try to do some search in those iShares I am so interested in. I had an eyes on the iShares for quite some times now, but I could never invest in them, since the only way to purchase them is with a brokerage account, which I now have, but I do not know anymore if I should stick with TD Waterhouse.

TD Waterhouse or not, I plan to purchase 8 000$ in iShares:

2 500$ in iShares CDN LargeCap 60 Index
2 500$ in iShares CDN Materials Sector Index
3 000$ in iShares CDN Energy Sector Index

Each transaction will cost me 29$ each, if I stay with TD, for a total of 87$ (and does taxes applied??). There’s still a lot I don’t know about my TD Waterhouse account, like will those fees will be bill to me or will they send a somewhat invoice. I have been giving a brochure, but it doesn’t worth nothing, it’s not like a step by step guide and there’s nothing there that can help me.

The only reason why I get a TD Waterhouse account is because Derek Foster has one. At least it’s what he said in his book. And than I kept wondering if TD had paid him to be there in is book…. Anyway, so far, I don’t have many great things to say about TD Waterhouse. A big plus for me is that there is no fees related to inactivation, like if no investments are made for a long period of time, I won’t get any fees because I register to the eService. This is perfect for me because all the investments I made are for a long term basis. I begin to invest in 2005 and since that time, I never pick money in one of my mutual funds or other.

But I cannot say I do recommend TD Waterhouse because their customer service is really disgusting. A clear example of that: whenever you call to have information regarding your account, they don’t ask for security question. For a call I made, the last one actually, I call, and ask question to the customer representative about a letter I receive. I provide my account number and my name, and than I begin to discuss about my issue. Than, I was shock that the representative begin to answers to my question, without asking any security question. Than I told him, you’re giving me information on my account without asking any security question to confirm my identity? He told me that no transaction was aloud, so for him, it was ok to answers my question, check my profile without asking any security question. What a loser. What if one of the letter they send me get lost over the mail, someone else get it, open the precious letter, than, another person than myself has access to my account number and my name. After what that person can call TD Waterhouse, and ask question regarding my account……

If you have taught of TD Waterhouse for your brokerage account, beware. I am thinking of switching to someplace else. I was told that there were no fees for closing the account. So bet what I am doing to do?

The reason of my call was simple, I receive a letter from TD Waterhouse telling me they wanted to confirm my social insurance number and also, they were in need of a piece of identity. They were asking me to send via mail my social insurance number and a piece of ID. I was very upset, since I had presented those pieces when I first open the account. It doesn’t make any sense for me to send my valuable social insurance number to some of the biggest losers of the world via the mail, knowing it can be lost.

And that letter was sign at the name of their Vice President, Lisa O’Toole. I couldn’t believe a Vice President was asking me to send my social insurance number and my piece of ID, which was a birth certificate, by mail to them. I find it so unprofessional. And I am not even talking about the service I receive at the TD Waterhouse located in the Eaton Centre of Montreal. Because no one wants to really know about it.

At this point, I don’t know if it will be better if I close everything, knowing TD Waterhouse agents do not care about giving information to the right person and their Vice President Lisa O’Toole doesn’t care if my ID will get lost in the mail or not.

I hate TD Waterhouse.