After having many issues with TD Canada Trust, now came Caisse Desjardins. I had to update my investment profile with them just because of one mutual fund investment I have with them.
I was really frustrated when I received the letter they send me for that purpose because they told me that if I was not going to update my investor profile, my banking account other asset will be all frozen… No way am I going to invest ever with Desjardins. And this is even worst than what I had last time with TD Canada Trust. Like if I didn’t go through enough yet. Anyway, I place the call, update the stupid profile with them over the phone and promised myself there I would ever again purchase a mutual fund outside a broker account again. It is way too complicated and annoying. And I don’t know if they even realize it, but they are loosing me as an investor and a customer.
When I call to update my profile, I was on my two mornings off and I expect to had nothing to do, but like usual, my plans get disturb and I had to call about 3 times to get this done by an arrogant advisor who was really mean over the phone. Desjardins really suck, just like TD and I am just hoping to find a way out of hell once of these days.
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