I notice that my TFSA account was no longer with TD Direct, but it wasn't either way yet arrived in my National Bank Direct Brokerage. However, I check again at the opening, and there it was, my TFSA - but only my TFSA account - was now inside my National Bank Direct Brokerage! Immediately, I check if my number of stocks for each investment was correct, which it is. I also check on my average cost per share, as well as my book cost info. All of those were ok.
However, I am missing one single investment inside my new National Bank Direct Brokerage TFSA account. One specific investment that I had inside my TD Direct TFSA account hasn't been transferred over my TFSA account that I now have with the National Bank Direct Brokerage. And the fact is, that missing investment is no longer from my TFSA account with TD Direct because my TFSA with TD Direct does no longer exists. So I guess that my missing investment must be somewhere, behind a rock or something lol.
And I am also missing a part of the cash I had inside my TFSA. It wasn't a big amount, but still. To fix this out I called National Bank Direct Brokerage. I was told that I had to wait 48 hours. If after 48 hours I still have elements that are missing from my TFSA portfolio, I need to call NBDB.
So far, only my TFSA account had been transferred, other accounts haven't been transferred yet, which is normal. It took National Bank Direct Brokerage a little while to open my non-registered portfolios margin accounts. I guess that the next account I should receive from TD is my RRSP.
I spent over 41 minutes over the phone trying to talk to a broker with National Bank Direct Brokerage. Customer service is quicker with TD Direct, but I am willing to wait several minutes over the phone to get 0$ commission fee broker account. It sucks to wait, but I put my cell on speakerphone and voilà. I left it on my desk as that and... wait. I guess that people at National Bank Direct Brokerage might be quite busy with all those new clients like myself who just love the idea to trade at a $0 commission fee. It's too much of a hot deal not to take benefit of it.
The funniest thing ever is that I received an email from National Bank Direct Brokerage saying that my first transaction had been done. Not exactly... Transfer only. Before doing any trading, I want all of my stuff to be completely transfer, so sorry National Bank Direct Brokerage.
I think everything will get done by next week. Once that I talked to a National Bank Direct Brokerage broker, I was told that TD Direct was among to faster to complete transfers like those.
I will wait and see.